Reference

Legal terms before your account opens

Your account terms, data rights, cookie choices, and wallet records sit in one place before you open an account with olx45, whether you connect from Bandung or elsewhere…

Account termsData rightsCookie choicesPayment records

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Local law and payment record duties

olx45 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Legal access starts with your account status, your location, and the rules that apply where you connect. We ask you to use your own phone number, keep your password private, and complete the account step shown after registration before wallet activity is enabled. If local law

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does not permit access, we may refuse, restrict, or close an account request. Wallet records are kept with the same legal care as game-session records: DANA, OVO, GoPay and QRIS receipts show the method, time, reference code, and account name where the rail provides it. We
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use those records to answer payment disputes, handle account ownership checks, and meet recordkeeping duties. We do not sell your legal data. When you ask us to change, export, or delete data, we check account ownership first through your registered phone, email, and recent wallet history.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Ask us about account legal requests

Legal questions should reach a channel where we can identify you without exposing your data. Our team answers daily from 09:00 to 23:00 WIB by live chat, WhatsApp, and email.

Live chat Use live chat from the lobby footer for quick legal questions about access, cookies, or account terms. We may ask you to confirm your phone number before discussing wallet or identity records.

WhatsApp support WhatsApp is useful when you need to send a screenshot of a DANA, OVO, GoPay, or QRIS receipt. Blur unrelated data, keep the reference code visible, and include your registered phone number.

Email request Email is the right path for data access, correction, deletion, or account closure requests. Send it from your registered address, include your username, and allow us time to verify ownership.

DATA CARE

How we handle your legal data

Your legal data is handled around clear account events: registration, login, device changes, wallet activity, and support contact.

Account identity

We keep your registered name, phone number, email, username, and verification steps so we can match legal requests to the right account. We do not discuss these records without an ownership check.

Wallet records

DANA, OVO, GoPay, and QRIS records may include receipt time, method, reference code, amount, and status. We use them for disputes, account checks, and required financial record retention.

Cookie choices

Cookies help keep your session active, remember language settings, and detect repeated failed logins. You can clear them in your browser, but we may ask for another login check afterward.

Device security

Device logs show browser type, approximate location, login time, and security events. Check Account > Security > Devices if a phone is lost, then contact us to remove unfamiliar sessions.

Retention period

Some records must stay for dispute handling, account safety, and legal duties after closure. When retention is no longer needed, we delete or reduce the data so it no longer identifies you.

Change requests

If your email, phone number, or name needs correction, contact support before using a new wallet method. We verify the request against login history and recent receipt records first.

Legal questions before you join

These answers explain how we treat account rights, data, eligibility, and payment records in practical terms. They are written for the choices you make before opening an account and after you start using your wallet. If your situation involves local rules, identity documents, or a payment dispute, contact us through a channel tied to your registered account.

Access and eligibility depend on local law and are available only where local law permits. If the rules for your location do not allow access, we may decline registration or restrict account activity.

We collect registration data, login records, device details, wallet receipts, and support messages tied to your account. These records help us confirm ownership, answer disputes, protect access, and meet duties that apply.

Send an email from your registered address with your username and phone number. We will verify account ownership, check recent wallet activity if needed, then explain what records can be shared.

Yes, contact support before you lose access to the old phone or email. We compare your request with login history, Account > Security > Devices, and recent DANA, OVO, GoPay or QRIS receipts.

Receipt records help us handle missing deposits, withdrawal disputes, and account ownership questions. They may show method, time, reference code, and status, depending on what DANA, OVO, GoPay or QRIS provides.

We may record the device, browser, login time, and approximate location, then ask for an extra check if the pattern looks unusual. You can remove unfamiliar sessions through Account > Security > Devices.

Email support from your registered address and state that you want closure. We verify identity, settle open wallet questions where applicable, then retain only records needed for disputes or legal duties.

Legal terms before your account opens

Ask us about account legal requests

How we handle your legal data

Account identity

Wallet records

Cookie choices

Device security

Retention period

Change requests

Legal questions before you join

01 Can I use olx45 from every part of Indonesia?

02 What account data do you collect for legal purposes?

03 How do I ask for a copy of my account data?

04 Can I correct my phone number or email?

05 Why do you keep payment receipts after a transaction?

06 What happens if my account is accessed from a new device?

07 How do I request account closure?

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